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TranSol is committed to providing
complete claims solutions, and
high quality claims service, for
overseas insurers.
We are able to use our resources
and experience together with unique
products such as ECS
Interactive
to tailor-make a claim handling
system that best fits your needs.
Our specialisation means that
we are able to provide 'added
value' agency services as part
of our core business, such as
loss prevention and risk management,
and benchmarking reporting.
TranSol works closely with insurers
and their clients to identify
their respective needs and design
a claim system accordingly. Our
commitment to high quality service
on claims handling is reflected
in our service standards.
For further details on our
agency services, click
here
Using
claims service to retain customers
and save costs:
TranSol
believes that claims can be used
as an opportunity to strengthen
your relationship with your customers.
The key components to effective
claims handling are systems and
knowledge. TranSol's Claims Review
process addresses both of these
issues.
We will review your current
claims handling systems, including
all of your documentation, and
make practical suggestions for
improvements. Your systems may
just need some tweaking, or
they may need a total overhaul!
Either way, chances are that
your existing systems are costing
you time and money, and may
even be costing you customers.
We are able to offer various
solutions, both electronic and
paper based, that will streamline
your claims handling procedures
and free up your time to dedicate
to more important things, such
as moving goods around and promoting
your company.
We will identify the training
needs within your company and
design a training program. If
you wish, we are able to run
training seminars for key staff.
With a relatively small amount
of training we can empower your
company to use your knowledge
and services on claims as a
selling point.
For more details on our Claims
Consultancy services - click
here
or contact
us.
Claims
- To outsource or not to outsource?
Outsourcing
is a fashionable concept, and
as such it provokes a range of
responses from blind enthusiasm
to total scepticism. Fashion aside,
outsourcing is a sensible option
if it will save your company money
or if it allows you to concentrate
resources in other areas.
Give thought to outsourcing freight
claims if:
You currently employ a full
time claims person and your
claim volumes are less than
200 per year. Remember that
when considering the cost of
a full time claims person, don't
forget to include fixed expenses
such as rent, power, overheads,
superannuation, and ACC as well
as their salary.
The General Manager or another
Senior Manager is currently
handling your claims. Chances
are that their time is worth
more on an hourly basis than
the cost of outsourcing.
You believe that your skills
are best used in the areas of
moving freight and advertising
your business, not in claims.
Claims is a specialist and technical
field. Why risk making mistakes
and losing customers?
You can see the benefits of
neutrality in the claims process.
Claims handling can sometimes
involve giving customers bad
news. To preserve commercial
relationships, there is benefit
in having another party be the
bearer of that bad news! Putting
claims in the hands of a third
party means that you can focus
on sales and growth issues with
your clients, rather than problems.
If you have made the decision to
outsource your claims, why should
you use TranSol?
TranSol is the only company
in New Zealand offering specialist
claims services for NZ freight
companies. We understand the
legal framework and we will
ensure that your claims exposure
is minimised.
Part of our business is designing
'best practice' claims systems
for freight companies, so our
own claims systems are the very
best! Our claim database systems
ensure that files do not go
missing, and claims do not get
forgotten.
We will sit down with you and
set up a protocol for the handling
of your claims. It is important
that both parties understand
the procedure, and that you
have exactly as much involvement
as you want. You may not want
to get involved at all, or you
may want a different protocol
for different customers. We
are able to incorporate this
into our methods, giving you
the benefits of a 'company'
person as well as the cost and
time saving benefits of outsourcing.
Our claim handling service extends
beyond a simple 'processing'
function. We are able to analyse
your claims to identify problem
areas, and provide suggestions
to minimise your claims.
Our costing is flexible and
very competitive. We will review
your current claims volumes
and suggest a costing structure
if we believe that outsourcing
is the most economic option
for you. If outsourcing is not
the best option for you, we
will say so!
If you would like to know more about
TranSol's services and prices for
claims handling, please contact
us.
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