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TranSol
is committed to using technology
to improving claims handling services.
We have developed an Interactive
Electronic Claims System which
dramatically increases our ability
to provide overseas insurers with
complete and up to date information,
and which gives us a powerful
tool to provided 'added value'
services such as reporting and
trend analysis, described in detail
below. ECS Interactive is a claims
database which runs off our website.
Your client can enter our website,
click on the 'Lodge a Claim' button
and complete the claim entry screen.
As soon as this is done, the claim
is in the system. The insured
simply prints off a copy of the
completed form and sends this
through with the necessary documentation.
Once the claim is in the system,
it can be monitored, viewed by
all who have access to the database,
and the information provided can
be used for reporting and analysis.
ECS Interactive
has the following benefits for
you and your clients:
Flexibility: ECS Interactive
is fully customisable, allowing
us to design the database according
to whatever information you want
to capture. We can base the claim
entry screen off your existing claim
form, or customise it as you require.
Access:
Your client can lodge a claim through
ECS Interactive 24 hours a day 7
days a week.
Ease of Use:
Manually completed claim forms are
time consuming and can be confusing
for clients. ECS utilises prompts
and drop down boxes to make claims
entry a simple process.
Up to Date Information:
The flow of information back to
insurers is the key to effective
agency claims handling. With ECS
Interactive, information is entered
into the system directly by your
client. Simply by accessing our
site you are able to see at a glance
all of the claims lodged by your
clients, details of these claims,
and the status of these claims.
ECS Interactive eliminates the need
for you to contact your agent for
updates on claims, with all the
frustrating delays that traditionally
accompanies such a request.
Self-service Reporting:
You may wish to have a list of all
outstanding claims, or all claims
under recovery, or you may wish
to see whether the volume of claims
for a particular client has increased
or decreased over the past six months.
ECS Interactive is able to instantly
generate reports using the information
gathered in the database. Depending
on your reporting requirements,
we will customise a report menu
for you so that you can run reports
at the touch of a button.
Monitoring of recoveries:
the system incorporates recoveries,
ensuring that outstanding recoveries
are regularly monitored and subject
to review. Using ECS Interactive
we are also able to provide you
with up to date information on the
progress of recoveries, and design
recoveries reports for you.
Trend Analysis and Benchmarking:
ECS Interactive captures a range
of information about claims and
we are able to use this information
to detect problem areas or developing
trends. For example, we are able
to monitor the level of claims for
a particular client, or a particular
commodity, or whether one carrier
is having a high level of claims.
We are able to put this information
instantly at insurers' fingertips.
Security:
You and your client will be provided
with a unique sign on. Unless authorised
by you, the ony parties with access
to your client's claim files will
be you, your client, and TranSol.
For more information on ECS Interactive
and how it can help you and your
clients, please contact
us.
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Management
