TranSol acts as claims handling agents for a number of leading marine underwriters.

By definition, transit insurance involves goods that are moving from one location to another, whether the product is household effects or commercial cargo. The insurer may not have a local representation in the country of destination, in which case they appoint companies such as ours as their local 'agents' to handle claims. TranSol is unique in the New Zealand market in that it is the only company set up specifically to handle marine insurance claims on behalf of overseas insurers. The most important point to keep in mind through the claim process is that although TranSol are agents for your insurer, we are not actually your insurer. We have no authority to settle claims, make payments, or accept claims on your insurer's behalf. Our role is to collate the claim information and pass this back to your insurer.

Any decision on policy response to your claim must come from your insurer. To assist with the assessment of your claim, we may need to use the services of a surveyor.

Surveyors are specialists in inspecting damaged cargo. A surveyor is an independent contractor who may work for a number of insurance companies. The surveyor will provide an independent inspection of the damaged cargo and provide a survey report for your insurer. If we appoint a surveyor, the report that they provide will form part of the claim documentation we send back to your insurer. Again, the surveyor has no authority to make payments or authorise settlements in any way - they are simply 'eyes and ears' for your insurer.

If a surveyor is not involved, the onus is on you as the claimant to present a documented claim to your insurer. This includes itemising the damaged/missing goods, obtaining repair quotes where appropriate, and providing the necessary shipping documentation. We are able to assist you through this process.

TranSol's role is to make the claim process as simple and as quick as possible. We undertake to provide you with all the assistance and information necessary to complete the claim process. We will follow through with your insurer to ensure that your claim is finalised promptly. We also undertake to keep you updated with the progress of your claim on a regular basis. We are available for any queries you may have.

The timeframe for settlement of your claim depends on your insurer, but a period of 2-8 weeks after submission of all documents should be expected.