Speed of Processing: Once your insured provides us with a
completed claim form (or phones through the information, see below)
the system takes care of the rest, from registering the claim to
printing letters. Our commitment to providing rapid and effective claim
handling services is reflected in our service standards, a copy of
which is attached.

Reporting and Analysis: ECS allows us to analyse and report on any
data that is captured by the system. You may wish to have a list of
all outstanding claims, or all claims under recovery, or you may wish
to see whether the volume of claims for a particular client has
increased or decreased over the past six months. ECS is able to
instantly generate reports using the information gathered in the
database.

Phone in a claim: As the data in ECS is input by TranSol based on
information provided by the insured, there is no need for the insured
to physically complete a claim form. The information can be given to
us over the phone. We can complete the input then send a hard copy
of the completed claim form to the insured for them to sign and return
along with the necessary claim documentation.

Up to Date Information: The flow of information back to insurers is
the key to effective agency claims handling. With ECS, the claim file
can be updated as soon as information becomes available, ensuring
that the information passed back to insurers is completely up to date.

Self Monitoring System: We are able to monitor claims by the length
of time they have been in a particular status. The system ensures
that claims do not fall into the 'black hole' that seems to plague other
agency claim handlers!

Flexibility: ECS Interactive is fully customisable, allowing us to design
the database according to whatever information you want to capture.
We can base the ECS Interactive claim entry screen off your existing
claim form, or customise it as you require.

'Real time' claims: Claims are registered as soon as they have been
input by the insured. Insurers and insureds can access the database
at any time and have a complete picture of all the claims registered
by the insured.

Self-service Reporting: ECS Interactive is able to instantly generate
reports using the information gathered in the database. Depending on
your reporting requirements, we will customise a report menu for you
so that you can run reports at the touch of a button.

Ease of Use: Manually completed claim forms are time consuming and
can be confusing for clients. ECS utilises prompts and drop down
boxes to make claims entry a simple process.

Our ECS system also incorporates recoveries, ensuring that
outstanding recoveries are regularly monitored and subject to review.
Using ECS we are also able to provide you with up to date information
on the progress of recoveries, and design recovery reports for you.

TranSol's Directors have over 10 years claims and freight experience.
We have a thorough understanding of freight liability issues.

One of TranSol's Directors has a legal qualification, reducing the need
to spend money on legal advice